Shipping Policy and Procedures

All orders will receive a tracking number within 24-48 hours of an order being placed, unless that order is placed on a holiday or weekend. Then it will receive a tracking number the following business day.

We ship 90% of our orders via USPS and UPS for international orders. If we use a different shipping carrier depending on your region, you will be notified when we ship your item with the proper tracking number for said carrier.

If any reports of delays are reported with USPS or UPS, we will do our best to relay those messages to our customers if we feel that it will interrupt their scheduled delivery.

If any additional charge is added for failure to deliver items, the customer is in charge of paying those directly to USPS or UPS to retrieve their items.

If a product is stolen or lost by UPS or USPS, the customer understands that LYVLI is not held liable for those issues and will need to re-order their item through our website for a replacement at their cost.

Product Returns or Exchanges

We have a 30-day return policy for all unopened and unused orders. We will not honor any returns of opened and used products.

We have a 30-day exchange policy for unopened and unused orders. We will not honor any exchanges for opened and used products.

Our products are backed by science and are packaged with care. At LYVLI, we believe in giving you the best experience possible. We are not unreasonable and will work with anyone within reason. These guidelines are to protect us and you from fraudulent behavior.

If you open a dispute with the credit card company for any order that has been received by you, we will handle all correspondence from that point through the credit card company and not directly with the consumer, to be sure that all issues are handled properly and with care.